PREVIEW - format pending Ace's approval; GMs/AGMs are not on this email yet.
HOURP Ops Daily
SpringHill Suites Houston Medical Center/NRG Park · 2026-08-20
Last closed night (2026-08-19): 72.0% occupancy, 137 rooms occupied.
11 rooms out of order (get them back on the shelf)
1 no-show last night (charge per policy)
Answer today
1. 7 invoices ($13,728.36) waiting on your approval in RevParPro, oldest 10 days; 3 already past due ($11,083.47). Clear the queue in RevParPro this week, or reply with which are disputed and why.
gm · reason code + one line
2. Refund $266.25 for ZACHARY STEWART (American Express $266.25), posted by sjeff434 at Aug 19, 2026 3:07 PM. Reason on file: "Duplicate Posting". Confirm the reason is documented in the folio.
gm · reason code + one line
3. Refund $93.95 for patricia ray (MasterCard $93.95), posted by ecovi883 at Aug 19, 2026 9:52 PM. Reason on file: "error". That names no one. Which manager approved it and why?
gm · reason code + one line
4. 11 rooms out of order on 2026-08-19. List each room, why it is down, and the expected return-to-service date.
engineering · reason code + one line
5. 22 of 22 Homebase timecards for 2026-08-19 are unapproved. Approve by noon; any missed punch needs the real in/out and a reason. This closes on its own when Homebase shows the cards approved.
agm · closes automatically when done
Reply-all with numbered answers by 12:00 CT. Anything unanswered reappears tomorrow with its age; after 3 business days ownership is pinged, after 5 it moves to the weekly review.
Today - 2026-08-20
0 arrivals · 0 departures
Labor - 2026-08-19
Total $2,989 per Homebase · 199.8h · HK/Lndry/Bkfst $1,847 = $13.48/occ room · Fixed $1,142
MTD labor $45,604 · var $11.17/occ room over 19 nights
preliminary · 22 of 22 cards unapproved
Next 7 nights on the books (as of 2026-08-20)
|
Thu, Aug 20
66%
126/190
|
Fri, Aug 21
44%
84/190
|
Sat, Aug 22
34%
65/190
|
Sun, Aug 23
31%
59/190
|
Mon, Aug 24
43%
82/190
|
Tue, Aug 25
35%
67/190
|
Wed, Aug 26
27%
52/190
|
Schedule housekeeping and desk staffing to these nights; green is a heavy night, yellow is light.
Guest reviews - last 14 days
None on file yet. This hotel joined the review feed 2026-07-19; new TripAdvisor and Google reviews will appear here.
Adjustments & refunds - 2026-08-19
Refunds $360.20
American Express $266.25 · Duplicate Posting · ZACHARY STEWART · sjeff434
MasterCard $93.95 · error · patricia ray · ecovi883
Sources: Homebase timecards (labor, business date 2026-08-19); night audit; On the Books PMS report; adjustments & refunds from the raw PMS pack files. Rates and revenue live in the separate HOURP Flash email. Sent automatically by RevParPro.